EXPERT PAK

Our organisation and people are under considerable stress, and close to burnout. Can you help us?

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CHALLENGES YOU MIGHT BE FACING

Eva-Marie Granz

You are under pressure to achieve targets. You’ve no ability to say “No” to additional work packages. There is no self-compassion, no time for breaks. Your people are being pushed to work harder, to achieve all milestones and to ensure everyone is happy and satisfied (apart from yourself).

We are struggling to make sense of Cybersecurity in our organisation. Can you help?

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CHALLENGES YOU MIGHT BE FACING

Simon Goldsmith

Your IT and/or InfoSec and Board have a failure to communicate. Your IT/InfoSec is suffering assessment fatigue. Board discussions on cybersecurity are vague and difficult to action. The Board are not taking clear and meaningful actions as a result of cybersecurity risk reporting. You are losing competitive bids. The Regulator, or B2B customers are not satisfied with your current cybersecurity programme.

We are planning a major restructure of our business. Can you prepare us to make the announcements?

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CHALLENGES YOU MIGHT BE FACING

Clare Gleghorn

Your business is struggling and we can’t afford to keep paying salaries.You don’t have a communications team and don’t know how to go about announcing our changes. You have to announce redundancies. You have no experience in dealing with the media and you feel unprepared about what to say.

Our creative is testing very poorly. Consumer opinions are shifting. What are our options?

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CHALLENGES YOU MIGHT BE FACING

Marcus Millgate

You have been working with both your strategic and creative agencies and/or internal teams on new campaigns. You have been in endless rounds of research, but it isn’t sticking and you are struggling. It seems hard to find the cause. Campaigns are not returning the desired KPIs and lack impact.

How can we be confident we have addressed the cybersecurity risks associated with remote working?

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CHALLENGES YOU MIGHT BE FACING

Simon Goldsmith

Your organisation made a significant shift to home office and remote work; this accelerated digital initiatives exposing staff, technology and data to new attack vectors and exposing an increased attack surface to threats. Cybersecurity was not considered a key strategic risk across the business before, and now, with COVID-19 presenting its own existential risks, stakeholders are even less convinced of the argument to adapt their plans and behaviours.

Can you review our governance policies and processes to enable agile decision making and ensure our Board and Executive are aligned.

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CHALLENGES YOU MIGHT BE FACING

Lisa Coletta

The Board are considering matters that; are written at a low operational level, are too long and don’t provide strategic context, are poor quality, do not clearly outline what the author requires of the board, they do not clearly outline how the matter being considered links to strategic risks for the organisation. The Board members have great subject knowledge, but are too operational and are not considering the strategic context. The Board spend far too much time looking backwards through the rear view mirror instead of being future focused.

We are not that well known in the market, how do we attract the best candidates?

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CHALLENGES YOU MIGHT BE FACING

James Handley

You don’t have an HR or Talent team to handle this. You are struggling to attract good candidates. You don’t know which methods to use to promote our jobs. You are struggling to get your proposition across in the right way. You don’t have the best reputation and want to turn this around.

Our employee feedback is poor. Can you help deliver an Employee Experience Strategy to get us back on track ?

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CHALLENGES YOU MIGHT BE FACING

Barbara Stewart

You have a problem with employee engagement and productivity. There is a disconnect between corporate purpose and employee goals. You have high employee churn. You rely on an annual engagement survey to gain insights into employee experiences. You have a siloed HR department who are finding it difficult to obtain resources needed to address and integrated set of prioritise which range from management practices to the workplace to benefits and, often the work culture itself.

I’ve been feeling frustrated and unfulfilled in business. Can you help me gain clarity on my purpose and future direction?

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CHALLENGES YOU MIGHT BE FACING

Karita Beard

Your sales figures are down and you’ve lost your mojo in business. You struggle with the motivation to find new clients and can’t find that winner’s mindset. Your once great ideas now seem pointless and you feel disconnected with your business. You’re not reaching your potential. Your business results are being directly impacted.

We need to revise our communication strategy. Can you provide expert input for a new omni channel strategy?

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CHALLENGES YOU MIGHT BE FACING

Marcus Millgate

Your retail partners are closing and your ecommerce channel needs help. Your content isn’t converting at the Point of Sale and your online shopping cart abandonment is high.

We need a single workflow process system to be more effective and improve quality standards.

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CHALLENGES YOU MIGHT BE FACING

Bernd Engel

You may require your receptionists to follow a standard call flow. You may be an organisation that requires its employees to follow step-by-step workflows either to check, inspect or manage activities. ProGuide is a software that can be used for all types of organisations that require specific processes to be followed without failure.

Our CX tracking is poor. We need to create a consistent and compelling Customer Experience across our organisation. Can you help ?

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

Barbara Stewart

Your customer’s journey is filled with inconsistencies. Your employee’s don’t understand their role in delivering CX (Including those interacting directly with customers and those who are not.) Your employees are not galvanised around your vision. Your employees are not trained with a customer- first mentality.

We are planning to develop a new App. How can we prove our concept in the fastest, most affordable way before building our solution?

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

Martin Nørgaard Gregersen

You have been working on your idea but don't have a Proof of Concept. You have been working with designers and developers, who have given you ideas, but you are unsure if their ideas are in alignment with the business goals and customers needs. You need help to create a single Proof of Concept.

We want to hire but we don’t know where to start. How do we write a job specification?

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

James Handley

You don’t have an HR or Talent team to handle this. You have recruited in the past, but it hasn’t worked out. Your business has reached a size where you need to implement a proper recruitment process.
You want to make sure your processes align with best practice (being ethically sound, non-discriminatory, fair, consistent, and robust)

I make a lot of speeches and presentations to internal and external audiences. Can you help me to be a great communicator?

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

Clare Gleghorn

Your internal teams never seem very engaged when I speak to them, and you never get any positive feedback. It’s a challenge for you to deliver speeches and even regular staff briefings online. With your business under a lot of pressure, you can sometimes feel nervous ahead of major speeches and question and answer sessions and these nerves can be distracting.

We are drowning in project portfolio data and have no transparency across our portfolio of projects.

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CHALLENGES YOU MIGHT BE FACING

Joerg Rietsch

Most likely you are facing investment challenges and lost faith in your project portfolio strategy and prioritisation of project execution. You are flying half-blind in relation to investments and their related projects. The number of projects in your portfolio is changing rapidly depending on changes in market and/or regulatory requirements.

How can we create a competitive advantage through sustainability?

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

Anne Vanlaeys

Your consumers, customers and investors have an increasing appetite in sustainability matters and messaging. You need to define a differentiating and competitive Sustainability strategy to create a compelling advantage vs competition. You have no one in-house that has the skillset or training to analyse, define and write up our Competitive Sustainability strategy.

We don’t have the optimal store layout, and need a recommendation on how best to re-shape. Can you provide a recommendation ?

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

Marcus Millgate

Your in-store customer dwell time is decreasing. Your average weight of purchase is reducing and your sales are lower year-on-year.

We are pitching for a major account, and would like a big idea. Can you help us win?

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CHALLENGES YOU MIGHT BE FACING

Marcus Millgate

You have been invited to pitch, and your agency teams are working on this. Because the stakes are very high and you must win, you need to open up the thinking, and look for ideas from an unbiased expert elsewhere.

We need to create a clear and compelling narrative to keep people connected to our purpose, strategic vision and value proposition.

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

Clare Gleghorn

You are navigating significant change and transformation and need a compelling and authentic story that will cut through, resonate with people and drive sales. You need help to bring your unique story to life to make people aware of the great things you are doing. You need a compelling story to help realise your strategic vision and to build trust and lasting relationships with key stakeholders.

As CEO, my Executive and Board are uncertain about how to provide effective challenge and support to cybersecurity functions. Can you help us?

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

Simon Goldsmith

Your IT and/or InfoSec and Board have a failure to communicate. Your cybersecurity is suffering consultant assessment fatigue. Your Board discussions on cybersecurity are vague and difficult to action. Your Board not taking clear and meaningful actions as a result of cybersecurity risk reporting. You're losing competitive bids due to cybersecurity maturity. Your regulator or B2B customers are not satisfied with your cybersecurity programme.

How can we utilise marketing automation to eliminate low-value tasks and drive business growth?

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

Martin Nørgaard Gregersen

You want to utilise the benefits of marketing automation but are unsure of what makes sense to be automated and struggle with the process. You currently don't have an automation architect or API expert on your team and need an expert to get you on your way.

Remote working is taking its toll. Can you give us guidance on how to keep our employees motivated and committed?

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

Anne-Sophie Bernhard

Your company has switched to home office and remote work, bringing about leadership, productivity and motivation challenges. Your employees are beginning to lack motivation, and your company’s productivity is showing negative signals and beginning to slow down, causing serious concern across departments.

What are the steps we need to take to design a robust interview & assessment process?

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

James Handley

You don’t have an HR or Talent team to handle this. You have recruited in the past, but it hasn’t worked out. You want to make sure your processes align with best practice (being ethically sound, non-discriminatory, fair, consistent, and robust). Your business has reached a size where you need to implement a proper recruitment process.

Can you give us guidance on how to boost our innovative and creative thinking to improve our ideas?

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CHALLENGES YOU MIGHT BE FACING

Lisa Kroedel

You are working on a new product or service, but the novelty and selling argument is not innovative enough, and you are stuck in the old same ideas and its hard for your team to think outside the box.

Our WordPress website is very slow. How can we improve performance for an optimised user experience and search engine ranking?

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CHALLENGES YOU MIGHT BE FACING

Martin Nørgaard Gregersen

Your Wordpress website is slow or certain pages are slow. You get a low score on Google’s Pagespeed Insight test. Your website is fast on desktop but slows on mobile devices. You understand that initial load time is crucial to decrease bounce rate and you are losing visitors.

We need a breakthrough creative idea to drive sales. Are you able to turn this around, quickly?

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

Marcus Millgate

Your sales are down on-line and in-store in a cluttered environment, and your lead SKU’s are eroding in value. You can’t afford to pay big dollars for strategy right now.

We are losing sales. Can you help us understand how, why and when customers engage and purchase our products and services?

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

Barbara Stewart

Your sales are falling and you want to gain market share. You need to increase your return on investment. Your measures not growing fast enough. You aren’t clear on what to focus on to achieve growth. You are unsure whether you need to change your products, services or price. You have a complex sales strategy and want to get closer to the end customer.

We’re at a turning point in our business and have opportunities for growth. Is our foundation strong enough to sustain growth as it currently stands?

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CHALLENGES YOU MIGHT BE FACING

Victoria Butler

Your day-to-day has become a struggle. Your business lacks clarity and direction. You are growing quickly but not sure you're ready. You're moving forward without a clear plan. You operate in silo’s. This isn’t what you thought the business would be. Your foundation feels like it’s built on a house of cards.

Our recruitment & selection process is outdated. How can we make it best in class?

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CHALLENGES YOU MIGHT BE FACING

James Handley

You don’t have an HR or Talent team to handle this. You have made bad hires in the past. You need your hiring process to be watertight and consistent. You want to be known for running an industry leading recruitment & selection program. You want to be attracting the best candidates in the industry.

Our brand is tired and needs a positioning review. Can you help us with a brand refresh and a way forward?

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

Marcus Millgate

Your sales are down in your core consumer segments and your key brand health indicators are very poor. Your marketing communication isn’t resonating and lacks the desired punch. You are struggling to address your brand issues and it is hard to find a starting point.

Can you give us guidance on how to keep our employees efficient and structured in the home office?

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

Lisa Kroedel

Your company has switched to home office and remote work, bringing about leadership, productivity and communication challenges. Your company’s productivity is showing negative signals and beginning to slow down, causing serious concern across departments.

We don't know where to start to establish our sustainability strategy for our company / our brand. Can you help us?

DELIVERED BY

CHALLENGES YOU MIGHT BE FACING

Anne Vanlaeys

You need to write up your Sustainability strategy to help internal alignment and consistency in your external communications and you don't know where to start. You have no one in-house that has the skillset or training to define and write up your Business Sustainability strategy. You have a few ideas but struggle to focus and choose which one(s) would have the most impact for your business.

We don't have a clear visibility of our cash flow going forward. We need help to predict our CF for up to a year.

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CHALLENGES YOU MIGHT BE FACING

Mike Lescai

You are worried about your cash flow. You are planning growth and need to know if your cash flow will support your plans OR you need to slow down and don’t know the immediate cash situation. You want to know what your bank balance will be in the next week, month, months. Your relationship with your bank may be less than ideal. Your current cash advice is focussed on the past not the future. Your PAYG and BAS values surprise you. You feel you are running on gut feel or flying blind at times.

Our last SWOT analysis delivered no meaningful actions. Can you provide a fresh outlook?

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CHALLENGES YOU MIGHT BE FACING

Mike Lescai

You have been put through many SWOT analysis exercises, and all have yielded no actions or results.

Our brick and mortar stores are dying. We need help to experientialise our retail presence. How can we breathe life into our retail offer?

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CHALLENGES YOU MIGHT BE FACING

Andy Dougan

Your physical store sales plummeting, and your store footfall is dwindling. Your average dwell time has been suppressed and there is a lack of customer engagement within the retail space. Your retail environment feels flat and passive. There's a clear need to provide touch-less & contactless solutions.