SITUATION

Our CX tracking is poor. We need to create a consistent and compelling Customer Experience across our organisation. Can you help ?

MOST LIKELY SIGNALS

Your customer’s journey is filled with inconsistencies. Your employee’s don’t understand their role in delivering CX (Including those interacting directly with customers and those who are not.) Your employees are not galvanised around your vision. Your employees are not trained with a customer- first mentality.

TRANSPARENT PROCESS

  1. BOOK AND PAY $250 DEPOSIT

  2. AGREE DELIVERABLE & DETAILS IN SESSION

  3. EXPERT SUBMITS DIGITAL STATEMENT OF WORK

  4. YOU DECIDE GO/NO-GO

  5. NO-GO = DEPOSIT RETURNED TO YOU

  6. GO = PAY REMAINING $, WORK STARTS

DELIVERY TIME

10 days

COST

AU$ 11,050 excl. GST

HOW WE WILL HELP YOU

  • Following the discovery call and your confirmation of the Statement of Work, Barbara will ask you to provide essential information which needs to include; your organisations current Brand Promise, Mission Statement, Vision, Values & Principles, as well as any employee survey results and key customer services themes.

  • On receipt of the documents Barbara will review the information and start drafting a CX vision development workshop for your leadership team to attend a 1-day interactive workshop.

  • Barbara will distil the outputs from the workshop provide a CX Vision and Action plan for embedding the vision within the organisation. 

  • During a final 2 hour video session Barbara will present and CX Vision & Action Plan and cover off any outstanding questions.


RESULTS & OUTPUT

  • Learn what a 'Customer Experience Vision' is for and why they are so powerful.

  • Craft a 'Customer Experience Vision' statement that you can start utilising right away.

  • Learn how to embed your vision into your culture.

  • Explore ways to strategically align every facet of your organisation with outstanding service.

I WILL BE HELPING YOU

Name

Barbara Stewart

Experience Keywords

Experience

Focus

Why relevant?

18 years

Develop Go To Market Strategy, develop Customer Experience Strategy, carry out market analysis, develop Business Model Canvas, implement customer transformation programmes, design business growth strategies, advise on growth hacking

Customer Experience & Go To Market Strategies

  • For more than 18 years, Barbara has had one mission: To deliver customer centric ideas that ultimately deliver value back to brands and more importantly the customer.

  • Barbara has developed global CX Visions & Culture programmes for B2B & B2C organisations including BBVA, CBRE, Aldi, eBay, Truphone

  • Barbara is the Founder of Hiya Marketing, an agile customer experience consultancy, dedicated to maximising the value at scale of all customers.

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