SITUATION

Our employee feedback is poor. Can you help deliver an Employee Experience Strategy to get us back on track ?

MOST LIKELY SIGNALS

You have a problem with employee engagement and productivity. There is a disconnect between corporate purpose and employee goals. You have high employee churn. You rely on an annual engagement survey to gain insights into employee experiences. You have a siloed HR department who are finding it difficult to obtain resources needed to address and integrated set of prioritise which range from management practices to the workplace to benefits and, often the work culture itself.

TRANSPARENT PROCESS

  1. BOOK AND PAY $250 DEPOSIT

  2. AGREE DELIVERABLE & DETAILS IN SESSION

  3. EXPERT SUBMITS DIGITAL STATEMENT OF WORK

  4. YOU DECIDE GO/NO-GO

  5. NO-GO = DEPOSIT RETURNED TO YOU

  6. GO = PAY REMAINING $, WORK STARTS

DELIVERY TIME

10 days

COST

AU$ 16,200 excl. GST

HOW WE WILL HELP YOU

  • Following the discovery call and your confirmation of the Statement of Work, Barbara will ask you to provide essential information which needs to include; your organisations current employee engagement or EX strategy & programme, Mission Statement, Vision, Values & Principles. As well as any employee survey results, employee retention rates and key customer services repeat challenges.

  • On receipt of the documents Barbara will review the information and start drafting an Employee Experience Strategy.

  • Barbara will facilitate a 4 hour employee persona workshop including Empathy Mapping and Journey Mapping with the HR team and department heads.

  • Barbara will then call each department head for 45 minute call to understand their departmental key employee challenges

  • During a final 2 hour video session Barbara will present and submit the EX strategy and Action Plan.

RESULTS & OUTPUT

  • An internal plan and approach to help your employees to be empowered, motivated and know what to do differently and have the skills to do it 

  • The objective of the Pak is to ensure you have the internal capabilities to sustain your CX transformation effort over time.

  • Alignment - we create a framework so that other initiatives are implemented holistically

  • Work stream support - how you can implement the design through your internal functions

  • Customer Experience training blueprint - develop an action plan for developing and training the wider team

I WILL BE HELPING YOU

Name

Barbara Stewart

Experience Keywords

Experience

Focus

Why relevant?

18 years

Develop Go To Market Strategy, develop Customer Experience Strategy, carry out market analysis, develop Business Model Canvas, implement customer transformation programmes, design business growth strategies, advise on growth hacking

Customer Experience & Go To Market Strategies

  • For more than 18 years, Barbara has had one mission: To deliver customer centric ideas that ultimately deliver value back to brands and more importantly the customer.

  • Barbara has developed global CX & EX programmes for B2B & B2C organisations including Merck, BBVA, CBRE, Aldi, eBay, Travelex, Akzo Nobel.

  • Barbara is the Founder of Hiya Marketing, an agile customer experience consultancy, dedicated to maximising the value at scale of all customers.

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