SITUATION

We need a single workflow process system to be more effective and improve quality standards.

MOST LIKELY SIGNALS

You may require your receptionists to follow a standard call flow. You may be an organisation that requires its employees to follow step-by-step workflows either to check, inspect or manage activities. ProGuide is a software that can be used for all types of organisations that require specific processes to be followed without failure.

TRANSPARENT PROCESS

  1. BOOK AND PAY $250 DEPOSIT

  2. AGREE DELIVERABLE & DETAILS IN SESSION

  3. EXPERT SUBMITS DIGITAL STATEMENT OF WORK

  4. YOU DECIDE GO/NO-GO

  5. NO-GO = DEPOSIT RETURNED TO YOU

  6. GO = PAY REMAINING $, WORK STARTS

DELIVERY TIME

10 days

COST

AU$ 5,400 excl. GST

HOW WE WILL HELP YOU

This expert package includes a ProGuide Software solution and complete training (global) of all users!

  • Following the discovery call and your confirmation of the Statement of Work Bernd will ask you to provide essential information which needs to include; information about the processes and workflows you want to analyse and/or design, the current workflows, potential users and any supporting documents.

  • Over the next 2 days Bernd and team will analyse your information and prepare a short process analysis approach. 

  • Bernd will arrange a 2 hour video call with your key stakeholders and agree with you the processes and worflows you want to design and implement with ProGuide. You will also need to provide the names and contact details of your first users to be trained in ProGuide.

  • Over the next two days Bernd and team will setup your ProGuide installalation in the cloud and assign your users and admins.

  • After that Bernd and team will run an online training with your users (in this package 5 users & 1 admin)

  • Your team will be ready to use ProGuide but we will work with during another online session to design your first process and workflows.

In this package your licence covers 5 users and one admin which usually is sufficient for any SME organisation. The price is for 1 year licence including 24/7/365 hotline and all updates. Subsequent years are charged at AU$1450

RESULTS & OUTPUT

  • Fully functional and licenced ProGuide software (1 year licence)

  • 1 day training of 6 users (includes 1 admin user)

  • 1 day joint workflow / process design (your processs)

  • ProGuide can be used on PCs, Laptops and Smart devices for users to follow standard processes (for example call flows for receptionists across the organisation, workflow for inspections on constrcutions site, health and safety checks, anywhere where you need people to follow a standard and efficient process)

I WILL BE HELPING YOU

Name

Bernd Engel

Experience Keywords

Experience

Focus

Why relevant?

30 years

building customer satisfaction strategies, delivering process optimisation frameworks, delivering customer experience strategies, creating employee & customer engagement models, building customer life cycles, managing concept development & implementation & training

Process Optimisation & Customer Satisfaction

For 30 years, I have been a customer and employee experience management consultant with a passion for unconventional solutions. I am a process improvement expert and have implementent 100s of process and workflow improvement solutions for clients in most industries. I developed Pro Guide; a fully integrated process and workflow tool that supports employees through the customer experience implementation.

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