A visually impressive and very comprehensive set of editable templates that help you clearly outline and develop your consumer journeys, barriers and drivers, and points of engagement.
Each template is set out differently based on your needs, and all have common inputs and details.
The Consumer Journey is broken down into an omnichannel view of the world, with each stage represented. You then outline the “engagement fuel” required to maintain a positive shopping environment and experience.
From there you move to map out the points and opportunities to engage with your consumer, breaking down the barriers and capitalizing on the drivers to drive purchase.
Customer Journey Templates
Brand Managers, Product Managers, CMO’s, Creative Agencies